Concierge by Ava

Hotel Concierge by Ava is a generative AI-powered virtual assistant integrated into the Navan travel and expense platform, designed to transform the corporate hotel booking process. Its core value proposition is delivering hyper-personalized hotel recommendations in seconds, moving beyond simple filters to understand nuanced traveler preferences, company policies, and trip context, thereby saving time and improving satisfaction for both travelers and travel managers.

Key features: The assistant can process complex natural language queries, such as 'a quiet hotel with a gym near the client's office for under $300 a night.' It cross-references real-time availability, rates, and amenities while learning from past bookings and explicit feedback to refine its suggestions. It provides concise, reasoned summaries for each recommendation, explaining why a particular hotel matches the request, and can handle the entire booking workflow within the chat interface, from search to confirmation.

What sets it apart is its deep integration within the Navan ecosystem, allowing it to enforce corporate travel policies and preferred vendor agreements automatically. Unlike standalone chatbots, it operates with a rich dataset of the user's travel history and company-specific rules. The underlying generative AI model is fine-tuned on travel industry data, enabling it to understand the semantic meaning of requests rather than just keyword matching, which leads to more intuitive and relevant results.

Ideal for business travelers, corporate travel managers, and companies of all sizes looking to streamline and personalize their travel programs. Specific use cases include frequent travelers needing quick, compliant bookings, travel departments aiming to increase policy adherence and negotiate better rates through preferred booking channels, and organizations in consulting, sales, or professional services where efficient travel logistics are critical.

As part of Navan's platform, its pricing is tied to the broader suite. The core Concierge service is typically included in subscription plans, which operate on a per-user, per-month model, often with a free tier for very small teams and scalable enterprise pricing.